Digital Experience
Design digital customer experiences with our human centric approach to design. Empathize, Define, Ideate, Prototype and Test your way to crafting digital experiences that are customer-driven.
Digital Transformation
Unlock value from complex information analysis, rapid prototyping, digital self-service technologies, legacy systems, and application (re)architecture by leveraging technology through Data platforms, Cloud, Microservices, APIs and AI/ML.
Digital Enterprise Operations
Maximize operational efficiency by putting the ‘smart’ into people, process and systems with intelligent automation, RPA, real time insights and intuitive dashboards.
Digital Infrastructure
Reinforce your business backbone for scaling with infrastructure as a code. Empower business and technology teams through Cloud enablement, Self-service and DevSecOps.
Transportation & Logistics
Solutions that help you keep pace in real time with dynamics of the airlines or logistics businesses. Simplify and make more effective on-ground decisions with solutions such as Kiosk management, Aircraft Maintenance, Revenue Management, Gates & Boarding, Crew Management, Baggage Management and Fare Forecasting.
Telecom
Take a no-compromise approach to customer experience in times where disruption is just around the corner and customer retention is everything. Ensure high availability of business applications and provide consistent high-quality service delivery with solutions such as Business Process Monitoring, Transaction Monitoring, Tax Applications, Account Activation, Network Monitoring and Billing.
Retail
As offline and online retail experiences converge, delivering personalized experiences and maximizing opportunities demands using petabytes of structured and unstructured data. Deliver contextual insights that can drive customer outreach and engagement with solutions such as Loyalty & Points, Management, Price Markdown and Offer Management.
Finance & Payment Processing
Getting a holistic view of customers, channels and transactions anchors both customer acquisition as well as prevention of financial crime. Leverage rules-based or cognitive credit card fraud management solutions while using our offer management solution to create and manage promotions effectively for increased sales.
Focal Points
Data is at the heart of our approach to delivering value for businesses, from strategy to outcomes. Technologies such as AI, distributed computing, enterprise integration, big data, complex event processing and cloud form the crux of our digital solutions.
AI/ML
Advisory, conceptualization and implementation of machine learning and AI solutions to aid critical business needs from customer/market intelligence to forecasting and automated intuitive decision making.
Explore our capabilitiesRPA/Automation
From assessing the potential for automation to implementing intelligent RPA solutions for high volume, repeatable tasks at scale, we continuously build on productivity, operational efficiency and cost optimization.
Explore our capabilitiesCloud Services
We focus on delivery of pin point strategy and solutions for enterprise cloud journeys. We leverage cloud services and nextgen cloud-ready technologies to sharply reduce the time-to-value latency of enterprise data.
Explore our capabilitiesEngagements with a difference
Our engagements are anchored on the principle of sustainable value realisation and focus on outcomes over effort. This is achieved through iterative delivery cycles with a focus on generating incremental value.
Agile processes and tools
Focus on outcomes over effort
Engagements result in real transformations
Increased productivity and performance
Diverse technology expertise
Operations Transformation for a major South African airline
We enabled the airline to take a customer-centric approach to operational transformation. The end-to-end digital transformation initiative has resulted in superior operational efficiency and a seamless customer experience. Our multi-pronged approach involved:
API-first design for a suite of multi-channel and multi-device applications increased customer touch points. This in turn enabled timely information dissemination, passenger tracking and improved service delivery
Business Process improvement through event driven architecture. This comprised of a robust communications framework, a BPM engine and data orchestration
Moving from a legacy stack to a cloud-native Micro-Services based architecture and a more optimized digital infrastructure
We partner with various technology and best-of-breed solution partners to compliment our capabilities and to amplify value delivered to customers at every stage of their digital journey
